Being a massive data consumer I decided to move from the very affordable £10/month 3Pay which gave you a very generous amount of freebies, which included:
- Three-to-Three calls: Free for 90 days with top-up
- Texts to any UK mobile: Free allowance of 600 with every top-up
- Mobile internet: Free allowance of 150MB with every top-up
This has served me well for the last 9 months or so that I've been using it, with only a net spend of around £15 a month.
I'll be honest, I rarely call anyone, and I rarely send texts, my preferred method of communication is Twitter. Always on, always available (although if it does go down, alternative methods are used). I'm also always carrying Three Gmail accounts around, which are also always on, always available - literally. It's safe to say if it isn't data, I really don't want to know about it.
I do make the occasional call and send a few occasional text messages, whilst I'm not bothered about the latter, the former does annoy me. All of my friends are on other networks; mainly T-Mobile or O2. Mainly because they're dinosaurs and mainly, because they're all easily hyperbole-d into believing the iPhone is the saviour of the human race. I'll be frank, they're stupid is as stupid does when it comes to technology. Whilst they leak money out of their pockets to 18 and 24 month contracts on stupid price plans they don't need, "just" because they can't control themselves, I do have to keep in contact with them now and then, I mean what are friends for? Well to me it seems, for tech issues mainly, but that's besides the point.
So yes, I do have to make cross network calls now and then. 300 minutes is more than adequate for me (currently). So I decided to move to the AYCE (All You Can Eat) Pay As U Go plan from ThreeUK. Which is geared more to add-ons pick and mix style.
When I discovered I would actually have to call CS and ask them to make the change, I decided to leave it towards the end of the month - fearing the worst. ThreeUK seem to have a bad opinion from the public when it comes to Customer Service.
Dialling 333 on my handset and moving through the menus to speak to someone led me to a friendly chap who was clearly from the motherland (Indian) going on his accent alone. I explained to him what I wanted done, he made the changes, whilst reminding me that I wouldn't get my Free 3to3 minutes anymore if I made the change (I know where his priorities lie), I assured him I was fine with that, he made the change and 45 seconds later I was done. The whole thing took less than 2 minutes and was no trouble at all.
Preconceived opinions of services are understandable, I understand we will decide to avoid certain brands and services because of poor experiences, hell I know just as well, I got away from T-Mobile for a reason, poor signal was just one of them. But things do change over time, it's sometimes worth giving a 2nd chance, everyone deserves a 2nd chance. I had opinions of ThreeUK's poor network performances from their early days of 3G, but I gave them another chance, and I can't say I've been as happy with a network ever.
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