I'll be honest, T-Mobile are pretty decent when it comes to signal (well most of the times) and tariffs, I've been a customer since I was in school - that is a long time ago! But one thing that hasn't always been good is their customer service, but this new article by @munkimatt leaves me in utter disbelief. Worst Customer Service ever!
Head on over to his blog post on what is a shocker from T-Mobile Customer Service - it's epic in proportion. I'd urge anyone in T-Mobile CS or PR departments to get in touch with him, you'd better try Twitter as his number has obviously been cut off.
8 comments: on "Why T-Mobile Sucks, Why I'm Leaving Too"
Tmobile is horrible in many ways. They lie to you every chance they have. Please save your time and money. STAY AWAY from TMOBILE
TMobile raised overage rates, won't let you out of contract, says they appreciate you as a customer, and basically tell you tough luck! I'm so terrified of overages and 411 calls that Im afraid to use the phone. So I haven't had overages, and based on not having overages, you don't qualify to get early termination. They are rude, unsympathetic, and typical, corporate vultures!
T-Mobile is basically the worst cell phone company in the universe... If your phone stops working because it is a piece of junk and you return it to T-Mobile for replacement, make sure that it looks flawless because if there are any blemishes and dings from normal use, they will charge you $100 for physical damage and deem your phone out of warranty. And if you ask them to provide you the proof that phone was damaged they say they can not do that. So you are supposed to take the word of the greedy laying corporation, and just take it. That seems really fair doesn’t it ?
Years ago T-Mobile had awesome customer service and their phones seemed to keep pace with trends. Not sure what happened with them but in recent times they have really taken a turn for the worse. After repeated device issues, coverage outages and poor customer service I will no longer subscribe to their service and suggest anyone looking at new service stay away from T-Mobile.
Took them over a month to resolve a BASIC tech support issue, and after the month, their techs still didn't resolve the issue. I DID, in a brainstorming session with my friends, none of whom work for T-Mobile. T-Mobile wasted dozens of my hours on the phone, and lost my company countless business meetings by not having my data plan working when they told me it would work. "Tech is working on it" and "We'll call you back in 48 hours with updates" were just two of the many lies I was told over and over. Wasted 40 days with no resolution before finally offering $20 back upon my expressing my outrage. Ohhhh, $20! How extremely generous. Useless Customer Service, useless tech support, and miserable business ethics. Use any other company at all costs!
Tmoble is a f*cking joke. They do lie to you. There dont have a signal in alot of places. They give you f*cked up phones and then if you send them back they keep giving you f*cked up referbished phones that dont half work. They dont give you good upgrades or discounts no matter how long youve been with them. They mess up your charges bcuz they dont keep good records. And by the way customer service sucks bcuz most of those people dont know what the f*ck they talking about. Tmobile also wants to charge you for things that are their fault and raise charges. STAY AWAY FROM TMOBILE!!!!!
No receipt after purchasing a phone from t-mobile.com...
After I submitted my order the page only showed my order number and when would I receive the phone.
They didn't send me a confirmation email. When I called t-mobile and told them my order number they said they can not give me a receipt, and there is no way to see the proof of purchase on their website either. When you enter order number it only shows you the tracking methods, how to go ups and usps websites.
It looks like they are trying to hide the receipt from their customers like it is an illegal sale!
And finally when the package arrived to me, shockingly no receipt in the box. Just shows the order number. No receipt that shows what I purchased, when I purchased and how much I paid. I've probably done more than 1000 purchases online in my life and I have never experienced such a thing from an online purchase before. I needed the receipt to get a rebate but there was no way to get a receipt from T-Mobile!
T-Mobile customer service sucks, it really makes me wonder how they stay in business
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